Frequently Asked Questions
Here are some of our customers’ most frequently asked questions.
When determining your home cleaning cost, we understand that every home is unique, just like its owner. The cleaning fee is based on several factors, including the number of residents, pets, level of clutter, floor types, the size of your home, and how often you’d like our technicians to clean.
The first visit typically costs more than follow-up visits because our cleaning technicians bring your home up to Clean Break standards. After that, regular visits help maintain your home’s cleanliness. Regular cleaning services are charged at a flat fee. You’ll receive an upfront estimate for both the initial and regular services. Once the first cleaning is done, we will confirm the regular cleaning price. However, if more than a month passes without a cleaning, the next visit will be considered a first-time cleaning.
While we can commit to a specific day, various factors may affect our exact arrival time, though it will usually be around the same time. We always call or text you the day before to confirm your scheduled cleaning. If you need to reschedule, please let us know at least 7 days in advance by calling or texting.
No need to clean before we arrive—that’s what we’re here for! All we ask is that you:
- Clear any clutter so we can clean all surfaces effectively,
- Make sure your pets are in a comfortable spot while we work,
- Lay out clean sheets if you’d like us to change your linens.
It’s up to you. In fact, most of our customers prefer not to be home while we clean. But if you’d like to stay, that’s no problem at all. If you choose to provide a key, garage code, or guest alarm code, rest assured that your security is our top priority.
Call or text us within 24 hours and we will re-clean the area at no cost.
A team of trained cleaning technicians, employed by Clean Break Cleaning Company, will clean your home. You’ll have the same team each time, allowing them to understand your home’s unique needs and deliver consistent, high-quality service. This also gives you peace of mind, knowing who is in your home. Occasionally, there may be a change in team members due to illness, vacations, or staffing changes, but each team has a leader familiar with your home to ensure all tasks are completed. Our managers will also check in with you periodically to make sure you’re satisfied.
Please call, text, or email us at least 24 hours before your scheduled cleaning if you need to reschedule. Following this procedure helps us maintain the quality of your service. Our cancellation fee is $75, but we want to help you avoid any fees whenever possible!
We provide all cleaning equipment and products. If you have a special cleaning product that you would like for us to use, please be sure to let us know.
Just as with rescheduling fees, if you lock the team out on cleaning day, you will be assessed a lock-out fee. The lock-out fee is $75.
If you have pets, we prefer they be kept out of the areas we’re cleaning to help us work more efficiently. That said, we’re pet-friendly and will always be careful around them. Please let us know in advance what kind of pets you have so we can avoid startling them or accidentally letting them outside. We also ask that you secure them if visitors make them anxious. For safety and sanitary reasons, our teams cannot clean homes with flea infestations or handle animal waste.
If you have valuable items, heirlooms, or irreplaceable belongings, please store them away or let us know not to handle them. A closed door or drawer indicates to us that you do not want that area cleaned. Clean Break is fully insured to cover any potential damage
Please make the necessary arrangements to give our team of cleaning technicians free access to your home.
Payment is due the day of each scheduled clean. Most of our customers simply leave a check or cash on the kitchen counter.
Check Policy: If your check is returned for any reason by the bank, a processing fee of $35.00 will be charged.
All cleaning services can be canceled up to 24 hours prior to the scheduled service. Clean Break Cleaning Company will charge $75.00 for cancellations within the 24-hour window.
If the team is unable to enter your home due to the customer’s fault (door is locked, pets not contained, or if the team is turned away at the door of a scheduled cleaning) there will be a $75 lock-out fee assessed.
It’s simple! Call or text us today.
Hear from a satisfied customer!
I can attest that Sylvia and Oswaldo’s hearts are as impressive as their cleaning acumen. During my breast cancer treatment, Clean Break Cleaning Company has come to clean my home for free, and for the last 3 months, as part of the Cleaning for a Reason program. After asking why they would want to do this for me, and I was told it was because I am a part of their community and they want to help! Clean Break is the only company in our area that provides this service. My home sparkles and shines when they finish, and there is no possible way I could do what they do, at this time. My life is healthier and happier because of their kindness. God Bless Them!
— Mary D.